Is it possible to track my order?
Absolutely! Once your order has been shipped, we will give you a tracking number and directions for tracking your package. You can monitor your order on our website or directly on the shipping carrier’s website.
What are the charges for shipping?
Shipping fees are determined by several factors, such as the delivery location, the weight of the package, and the shipping method you choose during checkout. The relevant shipping charges will be shown during the checkout process. For further information on shipping costs and related details, please check our Shipping Policy.
Do you provide shipping to international destinations?
Yes, we provide international shipping to certain countries. To find out if we deliver to your area, please consult our Shipping Policy or reach out to our customer support team for assistance.
Will there be any customs duties or import taxes?
For international orders, customs duties, taxes, or other import fees could be applied by the destination country. These charges are the responsibility of the recipient and are not factored into product or shipping costs. We recommend checking with your local customs office for further details.
What is your policy regarding returns?
We maintain a detailed Return Policy that specifies the eligibility requirements, return procedures, and information regarding refunds. For additional details, please consult our Return Policy.
Are there any products that are ineligible for return?
Yes, for hygiene purposes, specific items—such as fragrance samples, testers, or products with broken seals or packaging—are non-returnable. For further information, please review our Return Policy or reach out to our customer support team.
How can I reach your customer support team?
You can reach our customer support team by emailing M.l.perfumes.ltd@gmail.com. We are available to help you with any inquiries, concerns, or requests you might have.
Can I modify my shipping address after placing my order?
After an order, we strive to process and ship it as quickly as we can. We advise that you verify your shipping address before finalizing your checkout. If you need to update your shipping address, please reach out to our customer support team right away. Although we cannot promise that we can make changes to the address, we will make every effort to help you.