At afroditedecants, we recognize that there are times when you might need to return or
cancel an order. If you find yourself in need of a return, please reach out to our Customer Service team via our Contact Us page, and they will assist you with the return procedure.
You can initiate a return of products purchased from the afroditedecants website within fourteen (14) calendar days following the delivery date. Please note the following terms:
To initiate a return, you must inform us at “afroditedecants” of your intention through the Contact page or via email, and we will respond on the return or exchange process.
Please keep in mind that shipping costs for returns will not be refunded unless the item is defective, in which case we will reimburse the shipping fees upon validation.
Indicate whether you prefer to exchange the returned items for something else or receive a refund for your order.
For items that were given as gifts, we only facilitate merchandise exchanges. You may exchange the gift for other items as long as their total value is equivalent to the original item’s value.
Packaging and Shipping: Please make sure that the product is well-packaged to avoid any damage while being shipped back. Include all original accessories, relevant documentation, and proof of purchase in the return package. You will be responsible for covering the return shipping fees unless the return is caused by our mistake or if the item is defective.
Key Details About Returns and Refunds
Although we aim to provide a wide range of products, certain items have specific return policies based on their nature. Here’s what you should know:
Custom-made or personalized products: Due to their bespoke nature, returns for these items may have restrictions. We encourage you to get in touch with us if you have any questions or issues; we may be able to provide alternative solutions on a case-by-case basis.
Products that are Damaged or Defective
Reporting Damaged or Defective Items: If you find that a product you received is damaged or defective, please reach out to our customer support team right away. We will collaborate with you to address the issue quickly by providing a replacement, repair, or refund based on the specific situation. 4.2 Evidence of Damage or Defect: For cases involving damaged or defective items, we may ask for photographic proof or additional documentation to aid in resolving the matter. Please keep the original packaging and any relevant materials until the issue has been fully addressed.
Refund Procedure
Review and Processing: After we receive the returned item, our team will evaluate it to verify that it meets the eligibility requirements outlined in Section 1. If the return is accepted, we will initiate the refund process. 3.2 Method of Refund: Refunds will be processed through the original payment method used during the purchase. Please allow sufficient time for the refund to reflect in your account, as processing times can vary based on your bank or payment provider. 3.3 Items Not Eligible for Refund: Please note that shipping costs, customs fees, taxes, and any other charges related to the initial purchase are non-refundable.
- Contact Us If you have any questions, concerns, or requests related to our Return Policy, please contact us Email: M.l.perfumes.ltd@gmail.com.
We will address and respond to your inquiries as soon as possible.